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Refunds & Exchanges

Need a refund or exchange? It's easy with worry-free tickets.


Here's what's included with every worry-free ticket purchase:

  • Fandango VIPs can enjoy the peace of mind of a guaranteed ticket.
  • We know life happens. Fandango VIPs may exchange or request a refund for an entire order minus the convenience fee, through Fandango up until the posted showtime. You'll have to complete your refund and exchange before the posted showtime. For full terms and conditions, please see our Fandango Ticket Policy. (Convenience fees may be used in exchanges but won’t be refunded.)
  • Your refund will be placed on your credit card or we can credit your Fandango account to use for another movie. Your choice.