At the time of your order, Fandango will place an order for your tickets in the theater's ticketing system, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents Fandango and our theater partners from reselling tickets in the event that you do not attend your chosen show time.
If you cannot attend a show time for which you have purchased tickets, you may contact the appropriate theater to inquire about their policy on refunds and exchanges. We strongly recommend that you contact the theater's management prior to your show time, as they generally may not issue refunds or provide exchanges after show time. Any refund or exchange is at the discretion of theater management and can only be conducted at the theater box office where the movie is playing. If a refund is available, the theater box office may only refund to you the ticket price, in which event you should contact Fandango's customer service if you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).