Refunds and exchanges of Fandango movie ticket(s) are available in certain limited circumstances. Movie tickets purchased through the Fandango Site or other Service include a non-refundable Fandango Convenience Charge. Before purchasing your Fandango movie ticket(s) we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see.
A refund will return the value of the Fandango movie ticket(s) you purchased using the Fandango Site or other Fandango Service to the method of payment used for the transaction, minus the per-ticket Fandango Convenience Charge and subject to certain eligibility restrictions as described below. Amounts paid with gift cards will not be refunded; instead, amounts paid with gift cards will be credited for future ticket purchases. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited, and will not be refunded.
Instead of a refund, you may wish to exchange your Fandango movie ticket(s) for another movie and/or show time. Exchanging your Fandango movie ticket(s) will allow you to keep the Fandango movie ticket price and the per-ticket Fandango Convenience Charge as a stored credit in your Fandango account, subject to certain eligibility restrictions as described below. Any stored credit in your Fandango account will automatically be applied to your next Fandango movie ticket purchase made through the Fandango Site or other Fandango Service using your Fandango account. Amounts paid with gift cards can be used for exchanges. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited, and cannot be used for an exchange.
You may initiate a refund or exchange using an online automated tool accessible via your Fandango account available through the Fandango Site, mobile phone apps, or your purchase confirmation email. However, in certain events such as when the total value of your refund or exchange exceeds Fandango’s self-service refunds and exchanges limit and/or your purchase includes the use of a Fandango gift card or promo code, you may be directed to Fandango Customer Service to complete your refund or exchange. Please note that once you have received an exchange, Fandango credits may be exchanged for other credit but are no longer eligible for a refund back to your credit card or other payment type.
You are eligible for a refund (minus any Fandango Convenience Charges) or exchange only if you: (i) are seeking a refund or exchange of an entire order (i.e. no partial refunds or exchanges), (ii) initiated the refund or exchange within the refunds and exchanges eligibility period prior to show time for the earliest show time of any of the Fandango movie tickets included in your purchase eligibility window, (iii) used a credit card, PayPal or Fandango gift card (except that gift cards purchases can be exchanged but not refunded) to pay for the transaction, and (iv) already have a Fandango account or you create one during the initiation of a refund or exchange. You may need to visit the theater to request a refund or exchange in certain circumstances, including but not limited to those instances where any portion of your payment was made using a theater rewards or loyalty card or a theater gift card. In certain circumstances, a theater may not provide a refund or exchange, so please confirm with your theater whether a refund or exchange is available for your order.
Exceptions to this refunds and exchanges policy include, but are not limited to: (1) transactions appearing as ‘not found’ or that resulted in a ‘system error’ (Fandango will refund the Fandango movie ticket purchase price, plus the Fandango Convenience Charge), (2) movie showings which are oversold or cancelled by the theater (Fandango will refund the Fandango Convenience Charge only) and (3) certain other limited circumstances in which you were referred to Fandango by the theater manager.